FAQ

Shipping

Q: Does Eli and Elm ship for free?

A: The Eli and Elm sheet set ships to the lower 48 states for free. Shipping to CA is $45. Buyer is responsible for duties and fees …sorry guys, you know the drill.

Q: How long does it take to get my Eli and Elm Order?

A: Each Eli and Elm product is crafted to order and takes 2-3 business days to manufacture and package your set. Once shipped, transit times will take from 2-5 business days depending on your location.

Q: Where does Eli and Elm ship to?

A: We ship to the lower 48 states.. Eli and Elm does not ship to P.O Boxes. Unfortunately at this time we do not ship to HI,AK, or Canada.

Q: How do I track my Eli and Elm shipment?

A: Once you’re Eli and Elm Sheet set ships, we will send you an email with your tracking number. Allow 3 complete business days after you place your order to receive this email. If you do not receive you’re tracking email after the third business day you may chat with us or email us at info@eliandelm.com to check on your order.

Side-Sleeper Pillow

About the Side Sleeper

Q: What material is in the Side-sleeper Pillow?

A: Fabric: 37%  Cotton, 2% Spandex, and 61% Polyester. Our Cotton Fabric is a temperature managing material that is designed to dissipate heat.

Fill: 75% Latex and 25% Polyester Fiber (provides the proper support for your neck and body and keeps things cool, comfortable and supportive)

Q: Where does the Side-sleeper Pillow ship from?

A: The Eli and Elm Side-Sleeper was designed in the U.S.A and ships from our warehouses in CA and IL.

Q: My pillow is too firm. What do I do?

A: Because the Side-sleeper was designed for all sleep types, soft or firm, our proprietary filling can be removed for a lower profile pillow. Simply unzip the cover and remove the latex noodle filling. You may purchase additional fill here: https://eliandelm.com/product/side-sleeper-pillow-additional-fill/

Q: Is the Side-sleeper Hypoallergenic?

A: Yes, the Eli and Elm side-sleeper is anti-microbial, mildew proof, and dust mite resistant, making it the ideal sleeping surface for anyone with allergies.

Q: Do you sell a custom pillow case for this pillow?

A: Yes. A custom fit pillowcase is available for sale at https://eliandelm.com/product/eli-elm-custom-side-sleeper-pillowcase/

Additional Fill

Q: How do I order additional fill for my side sleeper pillow?

A: You can purchase additional fill for your side-sleeper pillow here: https://eliandelm.com/product/side-sleeper-pillow-additional-fill/

We recommend waiting to order additional fill for your new pillow until after the pillow is received. All Eli and Elm side-sleepers are overstuffed.

Q: Can I return the additional fill?

A: We recommend waiting to purchase additional fill until after your pillow is received as the pillow is overstuffed. If you have received your pillow and later ordered additional fill and it still hasn’t improved your sleep experience, you may return the pillow and fill for a full refund. We recommend stuffing the extra fill in the pillow during the return or simply disposing the fill.

Q: How much fill is the additional fill

A: Additional fill is shipped in a 5″x5″x5″ box with about 8 ounces of fill. This will increase your pillow by approximately 10% in loft.

Q: How long will it take for me to get the fill?

A: All our orders are processed in 3 business days while transit times are an additional 4 business days.

Returns

Q: What is your return policy?

A: We make exceptional products and fully stand behind their quality. If you for any reason you are unsatisfied with your purchase, you may return it within 45 days of delivery. Returns are fully refunded to the original form of payment. Please allow for up to 48 hours after product is received for a refund to be issued. Once issued, please allow 3-5 business days for the credit to be applied to the payment method on file. To generate a prepaid return label please visit: https://eliandelm.com/return-policy/

Q: How do I Return my Eli and Elm Order?

A: If you have slept on your Eli and Elm product for at least two weeks and decided that it’s not the right fit for you, you may initiate a return by generating a prepaid return label at: https://eliandelm.com/return-policy/. If you have any questions please email info@eliandelm.com

Q: What is the Warranty on Eli & Elm Products?

A: We provide a 5-year warranty on all of our products. This covers defects in material or workmanship. Examples of this may include: ripping or fraying of the material, stitching or seams becoming undone from natural wear, and fading of colors within the term of the warranty. But does not cover damage from abuse. If you’d like to submit a warranty claim simply email info@eliandelm.com

The Eli and Elm Pillow

About the Pillow

Q: What sizes do the Eli and Elm Pillows come in?

A:

Standard: 20” x 26”

Queen: 20” x 30”

King: 20” x 36”

Q: What fill is used in the Eli and Elm pillow?

A:The fill used in our Eli and Elm pillow is a combination of polyurethane foam, gel memory foam, and fiber fill.

Q: What is the Eli and Elm cover made from?

A: The Eli and Elm cover is made from a blend of cotton, nylon, and polyester.

Q: Is the Eli and Elm pillow CertiPUR-US certified?

A:

Yes! CertiPUR-US is a non-for-profit organization that certifies foam products that are:

Made without ozone depleters

Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

Made without mercury, lead, and other heavy metals

Made without formaldehyde

Made without phthalates regulated by the Consumer Product Safety Commission

Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Q: Where is the Eli and Elm Pillow made?

A: The Eli and Elm pillow is made right here in the U.S.A!

Care

Q: How do I wash my Eli and Elm pillow?

A:The Eli and Elm pillow has a detachable cover that can be machine washed on cool with low heat.

Q: My pillow is too firm. What do I do?

A: Because the Eli and Elm Pillow was designed for all sleep types, soft or firm, our filling can be removed for a lower profile pillow. Simply unzip the cover and remove the shredded foam filling.

Weighted Comforter

Q: How do I wash my weighted comforter?

A: Although the materials of the weighted comforter can be washed, we don’t recommend washing it at home as domestic washers aren’t large enough to handle the comforter and may cause damage to your machine. We recommend spot cleaning or dry cleaning.

Q: How warm is your weighted comforter?

A: The warmth of our Weighted Comforter would be most comparable to a high fill down comforter.

Q: What is your return policy?

A: We proudly stand behind our products. If you do not totally fall in love with our comforters, you may return it within 45 nights for a full refund.

Q: What is the weighted comforter made from?

A: Our weighted comforter consists of completely safe 0.8mm glass beads and polyester fill wrapped in a quilted 100% 300 thread count sateen weave cotton exterior.

Q: Do I need a duvet?

A: Nope! You can simply use the comforter as a weighted blanket. Although we have added corner loops should you decide to add one.

Q: What are the benefits of a weighted comforter?

A: Aside from being super comfortable, the weight is designed to promote a therapeutic response called deep pressure stimulation to produce a calming affect to help you fall asleep faster and stay asleep longer. Many users have noticed reduced stress and anxiety translating to a better night’s sleep.

Q: What makes the Eli & Elm weighted comforter better that all the other weighted products out there?

A: The #1 complaint we’ve seen from consumers purchasing a weighted comforter/blanket is that, although they fall in love with it, they didn’t expect it to be so heavy. Many weighted comforters/blankets sold online weigh 15lbs/20lbs/25lbs. We’ve reduced the weights to 13lbs/17lbs/20lbs so you get the benefit of the weight without the restriction for those that toss and turn during the night. Our comforter also comes with loops to add a duvet cover for added protection as well as a premium long staple cotton finish.