Shipping
Q: Does Eli and Elm ship for free?
A: The Eli and Elm sheet set ships to the lower 48 states for free. Shipping to AK and HI is $45 per set. Shipping to Canada is $45 per set. Duties and Taxes not included.
Q: How long does it take to get my Eli and Elm Order?
A: Each Eli and Elm product is crafted to order and takes 2-3 business days to manufacture and package your set. Once shipped, transit times will take from 2-5 business days depending on your location.
Q: Where does Eli and Elm ship to?
A: We ship to the entire USA and Canada. Eli and Elm does not ship to P.O Boxes.
Q: How do I track my Eli and Elm shipment?
A: Once you’re Eli and Elm Sheet set ships, we will send you an email with your tracking number. Allow 3 complete business days after you place your order to receive this email. If you do not receive you’re tracking email after the third business day you may chat with us or email us at info@eliandelm.com to check on your order.
Returns
Q: What is your return policy?
A: We make exceptional products and fully stand behind their quality. If you for any reason you are unsatisfied with your purchase, you may return it within 45 days of delivery. Returns are fully refunded to the original form of payment. Please allow for up to 48 hours after product is received for a refund to be issued. Once issued, please allow 3-5 business days for the credit to be applied to the payment method on file. Canadian shipping fees are non-refundable.
Please Note: Buyers are responsible for return shipping costs. Most packages weigh 5lbs and are shipped in a box with dimensions of 18″x9″x9″.
Q: How do I Return my Eli and Elm Order?
A: If you have slept on your Eli and Elm product for at least two weeks and decided that it’s not the right fit for you, you may initiate a return by emailing us your order number and the reason for your return to info@eliandelm.com. Please note that buyers are responsible for return shipping costs.
Q: What is the Warranty on Eli & Elm Products?
A: We provide a 5-year warranty on all of our products. This covers defects in material or workmanship. Examples of this may include: ripping or fraying of the material, stitching or seams becoming undone from natural wear, and fading of colors within the term of the warranty. But does not cover damage from abuse. If you’d like to submit a warranty claim simply email info@eliandelm.com
Winchester Collection
About the Sheets
Q: What are the sizes of the Eli and Elm Tencel Sheets?
Twin – 1 flat sheet 66×96″ + 1 fitted sheet 39×75+15″ + 1 pillowcase 20×30″
Twin XL – 1 flat sheet 66×102″ + 1 fitted sheet 39 x 80 + 15″ + 1 pillowcase 20 x 30″
Full – 1 flat sheet 81×96″ +1 fitted sheet 54 x 75 + 15″ + 2 pillowcase 20 x 30″
Queen – 1 flat sheet 90×102″ + 1 fitted sheet 60 x 80 + 15″ + 2 pillowcases 20 x 30″
King – 1 flat sheet 108×102″+ 1 fitted sheet 76 x 80 + 15″+ 2 pillowcases 20 x 40″
Cal King -1 flat sheet 108×102″ + 1 fitted sheet 72 x 84 + 15″ + 2 pillowcases 20 x 40″
Q: What is Tencel?
A: Tencel is a type of lyocell. Lyocell is a fiber made by dissolving wood pulp and spinning the fibers into a yarn. This material is very similar to a bamboo sheet. It creates a soft, breathable sheet.
Q: What comes in each Eli and Elm Tencel Sheet Set?
A: Each full, queen, king, and cal-king sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. A twin and twin xl set includes 1 fitted sheet, 1 flat sheet and 1 pillowcase.
Q: What’s the thread count on the Eli and Elm Tencel Sheet Set?
A: The Eli & Elm Tencel sheets are 400 thread count.
Q: How deep are the Eli and Elm Tencel Bed Sheets?
A: All our fitted sheets have a 15-inch deep pocket, ensuring a generous fit over even the deepest mattresses.
Whalley Collection
About the Sheets
Q: What are the sizes of the Eli and Elm Twill Bamboo Sheets?
Twin – 1 flat sheet 66×96″ + 1 fitted sheet 39×75+15″ + 1 pillowcase 20×30″
Twin XL – 1 flat sheet 66×102″ + 1 fitted sheet 39 x 80 + 15″ + 1 pillowcase 20 x 30″
Full – 1 flat sheet 81×96″ +1 fitted sheet 54 x 75 + 15″ + 2 pillowcase 20 x 30″
Queen – 1 flat sheet 90×102″ + 1 fitted sheet 60 x 80 + 15″ + 2 pillowcases 20 x 30″
King – 1 flat sheet 108×102″+ 1 fitted sheet 76 x 80 + 15″+ 2 pillowcases 20 x 40″
Cal King -1 flat sheet 108×102″ + 1 fitted sheet 72 x 84 + 15″ + 2 pillowcases 20 x 40″
Q: What is Rayon from Bamboo?
A: Rayon is described as the processed used to turn Bamboo into fabric. The bamboo is broken up and dissolved in a solution. Once the bamboo is dissolved, the solution is pressed into fibers and cooled. Finally, these fibers are spun into threads and woven into fabric.
Q: What comes in each Eli and Elm Twill Bamboo Sheet Set?
A: Each full, queen, king, and cal-king sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. A twin and twin xl set includes 1 fitted sheet, 1 flat sheet and 1 pillowcase.
Q: What’s the thread count on the Eli and Elm Twill Bamboo Sheet Set?
A: Bamboo thread count is very different from other fabric thread counts. Our sheets are 350, but the feel is softer than 1,000-thread-count Egyptian cotton.
Q: Is the Whalley Collection a Bamboo blend?
A: Not at all. The Eli and Elm Whalley Collection is made from the highest quality 100% viscose (Rayon) from Bamboo.
Q: What are the benefits of a Bamboo Sheet Set?
A: Bamboo is softer, more durable, and more breathable than traditional cotton sheets. The Eli and Elm Bamboo set is also hypoallergenic, antibacterial, and moisture wicking.
Q: Is the Eli and Elm Twill Bamboo Sheet Set right for me?
A: Our Bamboo sheets are perfect for hot sleepers as our Bamboo material is traditionally more breathable than other types of bedding fabrics. Bamboo bed sheets won’t trap excess heat under the covers, so you’ll stay cool and comfortable no matter what season it is.
Q: Is the Eli and Elm Twill Bamboo Sheet Set Hypo-allergenic?
A: Yes! Bamboo is naturally hypo-allergenic and anti-bacterial. Bamboo sheets prevent allergies because they reduce the amount of moisture in your bed that attract allergens and dust mites.
Q: Is the Eli and Elm Twill Bamboo Bed Sheet Eco-friendly?
A: Absolutely. The Bamboo used in the Eli and Elm Bed Sheets are naturally made without any pesticides or fertilizers. The Bamboo plant requires very little water and regenerates extremely fast, making it a great purchase for any green thumb.
Q: How deep are the Eli and Elm Twill Bamboo Bed Sheets?
A: All our fitted sheets have a 15-inch deep pocket, ensuring a generous fit over even the deepest mattresses.
Q: What does Twill mean?
A: Similar to percale or sateen, twill is a type of weave. This is how the Bamboo fibers in the sheet set are woven together. The twill weave is woven diagonally instead or vertical and horizontal. This creates a sheet that has a great texture and is extremely durable. Twill sheets are incredibly soft and breathable.
Wharf Collection
About the Sheets
Q: What are the sizes of the Eli and Elm Bamboo Sheets?
Twin – 1 flat sheet 66×96″ + 1 fitted sheet 39×75+15″ + 1 pillowcase 20×30″
Twin XL – 1 flat sheet 66×102″ + 1 fitted sheet 39 x 80 + 15″ + 1 pillowcase 20 x 30″
Full – 1 flat sheet 81×96″ +1 fitted sheet 54 x 75 + 15″ + 2 pillowcase 20 x 30″
Queen – 1 flat sheet 90×102″ + 1 fitted sheet 60 x 80 + 15″ + 2 pillowcases 20 x 30″
King – 1 flat sheet 108×102″+ 1 fitted sheet 76 x 80 + 15″+ 2 pillowcases 20 x 40″
Cal King -1 flat sheet 108×102″ + 1 fitted sheet 72 x 84 + 15″ + 2 pillowcases 20 x 40″
Q: What is Viscose from Bamboo?
A: Viscose is described as the processed used to turn Bamboo into fabric. The bamboo is broken up and dissolved in a solution. Once the bamboo is dissolved, the solution is pressed into fibers and cooled. Finally, these fibers are spun into threads and woven into fabric.
Q: What comes in each Eli and Elm Bamboo Sheet Set?
A: Each full, queen, king, and cal-king sheet set includes 1 fitted sheet, 1 flat sheet and 2 pillowcases. A twin and twin xl set includes 1 fitted sheet, 1 flat sheet and 1 pillowcase.
Q: What’s the thread count on the Eli and Elm Bamboo Sheet Set?
A: Bamboo thread count is very different from other fabric thread counts. Our sheets are 300, but the feel is softer than 1,000-thread-count Egyptian cotton.
Q: Is the Eli and Elm Sheet Set a Bamboo blend?
A: Not at all. The Eli and Elm Bamboo sheet set is made from the highest quality 100% viscose from Bamboo.
Q: What are the benefits of a Bamboo Sheet Set?
A: Bamboo is softer, more durable, and more breathable than traditional cotton sheets. The Eli and Elm Bamboo set is also hypoallergenic, antibacterial, and moisture wicking.
Q: Is the Eli and Elm Bamboo Sheet Set right for me?
A: Our Bamboo sheets are perfect for hot sleepers as our Bamboo material is traditionally more breathable than other types of bedding fabrics. Bamboo bed sheets won’t trap excess heat under the covers, so you’ll stay cool and comfortable no matter what season it is.
Q: Is the Eli and Elm Bamboo Sheet Set Hypo-allergenic?
A: Yes! Bamboo is naturally hypo-allergenic and anti-bacterial. Bamboo sheets prevent allergies because they reduce the amount of moisture in your bed that attract allergens and dust mites.
Q: Is the Eli and Elm Bamboo Bed Sheet Eco-friendly?
A: Absolutely. The Bamboo used in the Eli and Elm Bed Sheets are naturally made without any pesticides or fertilizers. The Bamboo plant requires very little water and regenerates extremely fast, making it a great purchase for any green thumb.
Q: How deep are the Eli and Elm Bamboo Bed Sheets?
A: All our fitted sheets have a 15-inch deep pocket, ensuring a generous fit over even the deepest mattresses.
Care
Q: How do I wash my Eli and Elm Bed Sheets?
A: Care:
- Machine wash cold water
- Do not bleach
- Do not use fabric softer
- Tumble dry low heat
- Remove promptly
- Iron on low
Whitney Collection
About the Sheets
Q: What are the sizes of the Eli and Elm Cotton Sheets?
A: The Eli and Elm Whitney Collection currently comes in three sizes: King, Queen, and Full
Here are the individual dimensions:
Queen -1 flat sheet 90×102″ + 1 fitted sheet 60 x 80 + 15″ + 2 pillowcases 20 x 30″
King -1 flat sheet 108×102″+ 1 fitted sheet 76 x 80 + 15″+ 2 pillowcases 20 x 40″
Cal King -1 flat sheet 108×102″ + 1 fitted sheet 72 x 84 + 15″ + 2 pillowcases 20 x 40″
Q: What is the Eli and Elm cottonsheets composed of?
A: Our Whitney collection is made from 70% long staple cotton 20% Lyocell, and 10% Paraffin.
Q: What is PCM, is it safe?
A: Phase Change material absorbs and releases thermal energy in order to maintain a regulated temperature. Our PCM fibers are made from wood pulp and paraffin, a refined plant oil. Paraffin is known to have many therapeutic benefits,including relieving pain, moisturizing skin, and opening pores. PCM is undoubtedly safe and effective!
Q: What comes in each Eli and Elm cotton sheet set?
A: Each sheet set includes: 1 fitted sheet, 1 flat sheet, and 2 pillow cases.
Q: What are the benefits of the Eli and Elm Whitney collection?
A: The combination of our long staple cotton, high thread count (400), and PCM technology creates one of the softest and best temperature regulating sheetson the market! Not only will you feel the difference in our sheets, you will experience it, with the best night’s sleep guaranteed or your money back!
Q: Is this Sheet set best for warm sleepers or cool sleepers?
A: Both! The unique PCM material in our sheets acts as the perfect temperature regulating agent. When you are getting hot, the sheets will absorb this heat. As you start to get cold, the sheets will disperse the heat back to you. This creates the perfect climate control environment all night long.
Care
Q: How do I wash my new Eli and Elm Cotton sheets?
A: Due to the use of Paraffin in the sheets, it is very important to never exceed over 100 degrees Fahrenheit when drying.
Wash separately, cold or warm wash on gentle, low tumble dry, iron on lowest setting, do not use bleach or dry clean.
Side-Sleeper Pillow
About the Side Sleeper
Q: What material is in the Side-sleeper Pillow?
A: Fabric: 37% Organic Cotton, 2% Spandex, and 61% Polyester. Our Organic CottonFabric is a temperature managing material that is designed to dissipate heat.
Fill: 75% Latex and 25% Polyester Fiber (provides the proper support for your neck and body and keeps things cool, comfortable and supportive)
Q: Where is the Side-sleeper Pillow made?
A: The Eli and Elm Side-Sleeper is made right here in the U.S.A. All Side-Sleepers are shipped from our warehouse in California.
Q: Is the Side-sleeper Pillow organic?
A: Yes! The Eli and Elm Side-sleeper is made with organic cotton where it counts the most, next to your body. Our organic cotton is grown and processed without chemicals.
Q: My pillow is too firm. What do I do?
A: Because the Side-sleeper was designed for all sleep types, soft or firm, our proprietary filling can be removed for a lower profile pillow. Simply unzip the cover and remove the latex noodle filling. You may request additional fill for a $20 shipping fee.
Q: Is the Side-sleeper Hypoallergenic?
A: Yes, the Eli and Elm side-sleeper is anti-microbial, mildew proof, and dust mite resistant, making it the ideal sleeping surface for anyone with allergies.
Q: Do you sell a custom pillow case for this pillow?
A: At this time we do not offer a custom pillow case to fit the U-shaped design of this pillow. The pillow dimensions are 17″ x 29″ and users find Queen size pillow cases fit well.
Mattress Protector
About the Mattress Protector
Q: How deep is the Eli and Elm Mattress Protector?
A: Our mattresses protectors fit mattresses upto 18” deep, ensuring a generous fit over even the deepest mattresses.
Q: Is the Eli and Elm Mattress Protector water resistant?
A:
Q: What are the Sizes of the Mattress Protector?
A: Here are the individual dimensions of each size mattress protector:
Cal King: 72” x 84”
King: 76” x 80”
Queen: 60” x 80”
Full: 54” x 75”
Twin XL: 39” x 80”
Twin: 39” x 75”
Q: What material is the Eli and Elm Mattress Protector made of?
A: Our cooling mattress protector is made with a polyester fabric with a urethane backing.
Care
Q: How do I wash the Mattress Protector?
A: Due to the use of paraffin in our advanced phase change material used in this product, the Eli and Elm mattress protector should not be in contact with extreme heat when drying. Tumble dry on low heat to avoid damage to the functional fibers infused in this mattress protector.
Machine wash warm water
Use only non-chlorine bleach
When needed, tumble dry low heat
Remove promptly
Do not iron
Ferry Collection
About the Bed Sheets
Q: What is the thread count of the Eli and Elm Organic Cotton Sheets?
A:The Eli and Elm Organic Cotton Sheets are 300 thread count.
Q: Are these sheets Percale or Sateen? What’s the difference?
A:The Eli and Elm Organic Cotton Sheets are made with a Sateen weave. The primary difference is the way the threads are woven together. A sateen sheet is woven one-yarn-under and three-yarn-over. Whereas, Percale is one-yarn-over and one-yarn-under. A Sateen weave exposes more thread surface, giving it a silky feel and luxurious sheen.
Q: What are the dimensions of each Sheet set?
A: Here are the individual dimensions of each sheet set:
Product Size Flat Sheet Fitted Sheet Pillow Cases
Twin 66”x98” 39”x76”x15” 21”x31”
Twin Xl 66”x98” 39”x80”x15” 21”x31”
Full 87”x96” 54”x75”x15” 21”x31”
Queen 92”x102” 60”x80”x15” 21”x31”
King 107”x101” 76”x80”x15” 21”x41”
Cal King 107”x101” 72”x84”15” 21”x41”
Q: How deep are these Sheets?
A: All our fitted sheets have a 15-inch deep pocket, ensuring a generous fit over even the deepest mattresses.
Q: Are these sheets Certified Organic?
A: Yes! The Eli and Elm Ferry Collection is certified 100% organic by the Global Organic Textile Standard. The Ferry Collection is made with Fair-Trade Non-GMO long staple cotton.
Q: What comes in each Sheet Set?
A: Each sheet set is available in the Color: White, Blue, Ivory and includes a flat sheet, fitted sheet, and two pillow cases.
Care
Q: How do I wash these Sheets?
A: Machine wash cold
Use only non-chlorine bleach
Tumble dry low heat
Remove promptly
Low iron
The Eli and Elm Pillow
About the Pillow
Q: What sizes do the Eli and Elm Pillows come in?
A:
Standard: 20” x 26”
Queen: 20” x 30”
King: 20” x 36”
Q: What fill is used in the Eli and Elm pillow?
A:The fill used in our Eli and Elm pillow is a combination of polyurethane foam, gel memory foam, and fiber fill.
Q: What is the Eli and Elm cover made from?
A: The Eli and Elm cover is made from a blend of cotton, nylon, and polyester.
Q: Is the Eli and Elm pillow CertiPUR-US certified?
A:
Yes! CertiPUR-US is a non-for-profit organization that certifies foam products that are:
Made without ozone depleters
Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
Made without mercury, lead, and other heavy metals
Made without formaldehyde
Made without phthalates regulated by the Consumer Product Safety Commission
Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
Q: Where is the Eli and Elm Pillow made?
A: The Eli and Elm pillow is made right here in the U.S.A!
Care
Q: How do I wash my Eli and Elm pillow?
A:The Eli and Elm pillow has a detachable cover that can be machine washed on cool with low heat.
Q: My pillow is too firm. What do I do?
A: Because the Eli and Elm Pillow was designed for all sleep types, soft or firm, our filling can be removed for a lower profile pillow. Simply unzip the cover and remove the shredded foam filling.